Research

Research that starts with how experts reason.

Our agenda sits where cognitive science meets machine learning. It has six themes, and each ends with a question we have not answered.

Six themes, six open questions.

Each theme serves one direction of the link between neural networks and human reasoning, or the shared layer in between.

The shared layer

Cognitive architectures for adaptive AI

People do not weigh all the evidence at once. They attend to a few things, recall similar cases and fall back on familiar strategies when time is short. Cognitive architectures in the tradition of ACT-R and Soar describe attention, memory and decision strategies as explicit, testable models. We integrate that tradition with modern machine learning.

Open question

Which parts of expert reasoning must a system represent explicitly, and which can it safely leave to learned components?

The shared layer

Neuro-symbolic reasoning

Learned representations are good at language, perception and similarity. Explicit rules and knowledge graphs are good at constraints, policy and accountability. Each fails where the other works. We study how to combine them, so that a system learns from data and is still held to the rules.

Open question

When a learned pattern and a rule disagree, which should give way, and how should the system say so?

People to AI

Modelling human intent

A request is only the visible part of what an expert means. Behind it sit goals, constraints and preferences that rarely get written down. We study how these become representations a system can follow, check against and revise, so that intent reaches the system as more than a prompt.

Open question

How can a system tell that it has understood an intent, and how should it ask when it has not?

AI to people

Explanations that fit human reasoning

An explanation is only useful if the person reading it can use it. Many methods describe the model. Few describe the decision in the terms a reviewer already thinks in. We design explanations from how experts actually reason, and we test them with real users, not by how convincing they look.

Open question

What does a reviewer need to see, and in what order, to decide well without redoing the work?

People to AI

Fast adaptation

Every expert and every team works a little differently, and retraining a system for each of them is slow and costly. Meta-learning asks another question: can a system learn how to adapt, so that a few examples of a new expert or team are enough?

Open question

How few examples are enough, and how does the system show that it is still unsure while it adapts?

Both directions

Measuring human-AI decision quality

Model accuracy is one number. It does not say whether the team decides well. We evaluate the expert and the system together: accuracy, calibration of reliance (does the person rely on the system when it is right, and question it when it is wrong) and time to decision.

Open question

Which measures predict good decisions in daily work, and not only in a controlled study?

Research and engineering, together.

  • One team, one question

    The people who study a question also build what answers it. Findings reach the product, and product problems reach the research.

  • Real decisions

    We work on decisions our partners’ experts make every day, with those experts, and test ideas on their cases as well as on benchmarks.

  • Published when ready

    We share results when they are sound and useful to others, not on a calendar.

Latest notes.

Short essays on the questions behind the research.

  1. Essay4 min read

    The verification tax: why accurate AI can still cost experts time

    A system can be right most of the time and still slow its users down. The cost is not in the answer. It is in checking it.

  2. Essay4 min read

    Why cognitive architectures matter again in the age of LLMs

    Language models bring breadth. Cognitive architectures bring structure. Decisions that need reasons need both.

All notes

Working on a related question?

We are open to research collaboration with academic groups and with teams whose decisions need reasons. If your question overlaps with ours, tell us.